Welcome to Smart Shelters of Kentucky Refund & Cancellation

• If you place a deposit to reserve a date to install a storm shelter and cancel the order, only half of the amount paid will be returned.  For cancellations within a 24-hour time period of a scheduled installation the deposit will be forfeited completely.  Cancellations where the entire amount of the storm shelter was paid upfront will incur a return fee of 3% of the total amount.
  
•  Refunds will be issued through the original payment method used by the customer.

• Custom Orders:

Deposits or purchases made for customized storm shelters are non-refundable due to their tailored specifications. "Customization" shall be defined as adding a hydraulic jack, winch hooks, winch, additional benches, and increasing the dimensional width, height, or length of the storm shelter.

• How To Initiate a Refund Request:

To request a refund, please email us at robin@smartsheltersofkentucky.com . Include your order number, name, and reason for the refund request.

• Refund Processing:

Deposit Refunds will be processed to the original payment method. Please allow up to 48 hours  for the refund to be processed, though we aim to complete this on the next business day.  We are not responsible for delays associated with our merchant processor or your credit card company reflecting the refund on your account.

• Policy Changes:

Smart Shelters of Kentucky reserves the right to modify this refund policy at any time. Changes become effective immediately upon posting to this website.

• Warranty Claims:

If the storm shelter is considered faulty or fails to meet the described specifications under our warranty, please contact us immediately.  This policy does not apply to damages caused by misuse, accidents, or neglect. Justified warranty claims will be handled according to our standard warranty terms.

• Acceptance:

By submitting a deposit to secure an installation date, purchase, installation, or use of Smart Shelters of Kentucky products, you acknowledge that you have read, understand, and agree to be bound by the Refund & Cancellation Policy and the Terms and Conditions.